If you have purchased your ticket to travel with us in iberia.com, please contact them here

Information update COVID-19

Due to the coronavirus outbreak, we are implementing fare flexibility on our flights operated with Madrid as the origin/destination, purchased through Iberiaexpress.com to fly between the 1st of March and the 30th of June.

We are performing maintenance on our site, please reload the webpage in a few minutes to make your request. Thank you for your understanding.

If you have purchased your ticket to travel with us via a travel agency, please contact them directly to modify your booking.

We advise all of our passengers to follow the instructions indicated by health authorities.

If you have purchased or are planning on purchasing insurance via iberiaexpress.com, please consult the conditions in regards to Covid-19here.

The Community of Madrid has made available the following toll-free telephone number for consultations related to COVID-19: 900 102 112.

Click here to see the status of your flights. For more information please consult our Customer Service Center. We kindly ask that all non-urgent consultations are made within the next few days, given the high volume of incoming calls due to Coronavirus.


All passengers with the destination CANARY ISLANDS or BALEARIC ISLANDS must fill out a form justifying the reason for their trip. This form is mandatory in accordance with the order of the relevant authorities:

- If you are flying to / from the CANARY ISLANDS, download the form here.

- If you are flying to the BALEARIC ISLANDS, download the form here.

© Iberia Express 2020