OUR PROTECTIVE MEASURES AGAINST COVID-19

We adapt our operations to provide a safe flight experience

Now more than ever, we here at Iberia Express are working to provide you with a safe and quality travel experience by applying all the preventative, hygienic and safety measures necessary to make this possible.

We comply with the COVID-19 Aviation Health Safety Protocol of the European Aviation Safety Agency (EASA) and the State Aviation Safety Agency (AESA)

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Here´s how we do it.

IMPORTANT INFORMATION REGARDING YOUR TRIP

Arrivals to Spain
If you are travelling to Spain from a foreign country (including Schengen area), you will have to complete a Sanitary Control Form (FCS by its Spanish initials), within 48 hours prior to the flight, through the website www.spth.gob.es, or downloading the app on the same site. You will have to know your seat number, therefore we recommend you to online check-in beforehand.

Once you have completed the form and submitted it, you will get a QR code that you can download or print, which is going to be required to access the terminal and collect your luggage.

Arrivals and Departures by country
You can consult the arrival and departure restrictions for the country you are travelling to on the next page.

Health Declaration

During the Check-in process a health declaration confirming the agreement that if any of the circumstances detailed below occur in any of the passengers who are checking in, Iberia Express must be notified as soon as possible, and under no circumstance should the passenger report the airport for their flight*:

  • I have been diagnosed with COVID-19 at any time during the 14 days prior to my flight;
  • I have had any of the COVID-19 relevant symptoms (fever; newly developed cough; loss of taste or smell; shortness of breath) at any time during the 8 days prior to my flight;
  • I have been in close contact (e.g. less than 2 metres for more than 15 minutes) with a person who has COVID-19 in the 14 days prior to my flight;
  • I am required by local or national regulations to be in quarantine for reasons related to COVID-19 for a period that includes the date of the fight.

Despite other eventual administrative, civil or criminal consequences, detection of symptoms compatible with COVID19 at the health controls in this or in any other airport may result in you either being denied access to the airport premises or being immediately expelled from it –if already inside-, or being denied on board the flight you booked for, or being removed from inside the aircraft –if already inside.

*In case that any of the abovementioned statements applied to any of the passengers, please get in contact with our Call Center (901 200 424) to provide proof of this situation and request a flight date change or a refund in the form of a voucher.

TERMINAL

Due to the measures put in place, the amount of time it will take to your gate may be greater than usual. Please leave for the airport with sufficient time to ensure that you will arrive on time to board the aircraft.



BOARDING

We have taken steps to ensure the maximum amount of separation possible between our passengers when occupying seats. We ask for you upmost attention to the announcements that will be given during boarding.

The crew will keep as much distance as possible with passengers and will always wear masks.

Once on board, seat changes will not be allowed without crew approval.

Wash your hands frequently with soap and water or use hydroalcoholic gels

Cough into your elbow

Avoid touching your face, nose and eyes with your hands

Avoid physical contact

Do not fly if you have COVID-19 symptoms

In the event you fail to comply with the recommended measures put into place for the protection of you and other passengers, the Company reserves the right to deny boarding and take appropriate legal action.

IBERIA EXPRESS IN LIGHT OF COVID-19

IN THE TERMINAL:

Cleaning:  cleaning measures have been reinforced at all check-in counters and points of contact and protective screens have been installed.

Nueva distribución: Check-in and boarding lines have been reorganized to facilitate adequate separation between passengers and staff. Restaurants, VIP Lounges and VIP Parking are all subject to temporary restrictions.

Buses:  The seating capacity on buses running between the terminal and the aircraft has been reduced in order to facilitate the maximum amount of separation possible.

BOARDING:

Gate Agents and Airport Staff: during the boarding and deplaning processes, gate agents and airport staff will maintain the maximum distance possible from passengers in all transit areas.

Boarding the aircraft:  hemos adoptado medidas para procurar la máxima separación posible entre nuestros pasajeros a la hora de ocupar los asientos. La tripulación mantendrá la mayor distancia posible con los pasajeros y siempre llevando las mascarillas.

Carry-on Luggage: If crew members do not offer to help place carry-on luggage in the overhead compartments, it is strictly to protect the health and safety of the passenger by reducing the amount of physical contact.

CLEANLINESS AND SECURITY:

Cleanliness:  We have reinforced the cleaning and disinfection of our aircrafts with specific products indicated to fight against COVID-19. Special treatment is applied to surfaces that are most frequently touched such as armrests, tray tables, luggage racks, restrooms, door handles, windows etc. as well as the areas reserved for our crew members.

Air circulation and renovation: The air in all of our cabins is renewed every 2-3 minutes. Our aircrafts are also equipped with HEPA filters that remove viruses and bacteria from the air with an efficiency rate of 99.99%.

Crew Members:  All of our crew members on all of our flights are equipped with masks, have received specific training and have onboard sanitary equipment in order to identify passengers with symptoms during the flight if necessary.

ADAPTED INFLIGHT SERVICE:

Inflight Service:We have interrupted both the catering service and the onboard store in order to reduce contact during the flight. We have also removed non-essential informational material, blankets and pillows.

Hygiene:  Each passenger will be provided with hydroalcoholic wipes to ensure maximum hygiene on board. Additionally, we have reinforced the supply of hand soap and water on all aircrafts, because the best measure against COVID-19 remains frequent hand washing.
If necessary, you may ask the crew for a bag to dispose of your rubbish in a hygienic manner.

On Board Messages:  Information required by health authorities is readily available to passengers regarding both the specific procedures they must partake in during their travels as well as protective measures.

MAXIMUM FLEXIBILTY

For purchases made between the 28th of May and the 31st of August 2020, you can request a date change free of charge by calling our Customer Service.
See conditions.